Manychat has 4 kinds of analytics:
- Manychat Insights
- Automation Analytics
- Conversion Analytics
- Agent Analytics
Manychat has an Insights dashboard that offers common insights into your Manychat account. On this dashboard, you possibly can see what number of contacts you’ve got per channel:
And the way these contacts have advanced over time:
Furthermore, Manychat additionally has automation analytics (“Stream analytics”). For every block in your automation, you possibly can see what number of contacts it was despatched to. You can even see the supply, open, and click on charges (if a message has a button):
Through the use of these movement analytics, you possibly can simply enhance your Manychat flows for higher conversion.
Additionally, you possibly can add your individual conversion occasions inside your chat automations. Then, you possibly can see how many individuals reached these occasions in a selected interval:
These conversion occasions are usually not restricted to your chatbot funnels.
You possibly can set up the Manychat Pixel (like a Fb Pixel) in your web site. It is going to monitor conversions from folks coming out of your chatbot.
We have now a whole information on how one can use ManyChat obtainable for you.
For instance, let’s say somebody clicks on a button in Messenger after which converts in your web site. This pixel will then monitor that conversion again to your Manychat account.
And should you join Manychat Inbox Professional, you additionally get agent analytics. With these analytics, you possibly can see what number of conversations the place resolved by your brokers:
And you may also see what number of conversations every agent resolved:
Taking a look at Chatfuel, they supply comparable analytics as Manychat. Chatfuel additionally has an analytics dashboard with the variety of whole customers:
The consumer exercise per day:
And crucial sources of site visitors on your chatbot:
Apart from this, it additionally supplies analytics on the preferred blocks and buttons in your chatbot.
And similar to Manychat, it additionally has movement analytics.
For every message in your chatbot flows, you possibly can see the supply charge, seen charge and click on charge:
Likewise, you possibly can see the identical knowledge for all of the sequences and broadcasts in your Chatfuel account (additionally potential with Manychat):
However they don’t present conversion occasion monitoring or a Manychat pixel. As an alternative, they provide an outline of all of the questions your chatbot couldn’t reply:
This lets you shortly enhance the solutions of your chatbot and create further movement, which is nice.
So all in all, what analytics you want extra relies upon the place you need to give attention to.
They each present a dashboard and movement analytics, which is nice. However the distinction is in advertising and marketing and buyer help. Manychat focuses extra on advertising and marketing and conversion occasions. Chatfuel’s analytics are extra centered on enhancing the solutions of your chatbot.
