Engagement Knowledge to Information Product Improvement
(Up to date Oct 2025)
What’s SmartThings Analytics?
SmartThings Analytics is an unique instrument out there to Works with SmartThings companions, designed to present you clear visibility into how clients use your licensed merchandise in SmartThings — all with PII-safe, real-world engagement knowledge.
View key metrics just like the variety of registered and lively gadgets, the place your clients are positioned, which different merchandise are used together with your product for routines, and the SmartThings Capabilities which might be mostly used, which assist inform how clients work together together with your merchandise.
Leverage these insights to optimize your merchandise and product roadmap.
“Up to now, we have been unable to acquire engagement knowledge after buy, however now, the Analytics Dashboard has helped us create actionable insights.”
Maude Shen, Software program Product Supervisor, WiZ Linked
What’s New in Analytics (2025 Updates)
Since our final replace, SmartThings Analytics has grown extra highly effective — we’ve added unique engagement insights (solely out there with SmartThings) and new options designed to present WWST companions deeper, actionable views into utilization.
Highlights of this replace embody:
- Product mixture insights — Determine which merchandise your gadgets are most incessantly used with for SmartThings routines, serving to you uncover integration and partnership alternatives.
- Class filtering — Section by product class to investigate traits inside particular elements of your portfolio.
- Enhanced time-series flexibility — Toggle between every day, weekly, or month-to-month views to investigate engagement traits over time.
- Refreshed UI & visualization enhancements — Use a cleaner, extra intuitive dashboard for quicker insights.
- Extra worth for WWST Companions — These superior analytics stay a singular profit after certifying as Works with SmartThings.
Our newest enhancements construct on the muse of real-world utilization and capability-level insights with SmartThings Analytics, including extra insights, filters, and readability to assist your product technique.
Why Ought to Builders and Product Groups Use SmartThings Analytics?
Gathering person engagement knowledge might be troublesome — particularly for companions who manufacture Hub Linked gadgets. SmartThings Analytics continues to evolve to assist companions higher perceive their SmartThings customers.
Once we launched Analytics in 2023, companions may observe Registered and Lively gadgets. In 2024, we added country-level and Functionality-level knowledge, answering questions like, “Are customers truly altering the colour of their lights?”
Now in 2025, we’ve launched category-level knowledge and insights into what different merchandise your gadgets are used with — unique knowledge out there solely via SmartThings. See insights like “my product is added to a routine together with Lights 60% of the time.”Or uncover that your product is utilized in routines with Leisure & Media 30% of the time, and with audio system getting probably the most use inside the class.
Leverage these insights to drive higher product choices and ship improved person experiences.
Key Options of SmartThings Analytics
- Actual-world Utilization Knowledge: SmartThings Analytics makes it simple to know in case your customers are engaged together with your merchandise by offering real-world utilization knowledge, which we’ve in-built a means that provides you actionable knowledge whereas nonetheless defending the privateness of customers’ knowledge.
- Consumer-friendly Interface: With an intuitive and user-friendly interface, the Analytics instrument ensures a seamless expertise for product homeowners and builders of all ranges.
- A number of Methods to Achieve Insights:
- Filter by product, product catalog, or complete portfolio
- See the variety of registered gadgets and lively gadgets
- View knowledge by nation or area
- Select date ranges (fast choose 7, 30, 90 days, or select a customized vary)
- Determine probably the most used SmartThings “Capabilities” and product combos
Product Questions that SmartThings Analytics Solutions
With SmartThings Analytics, companions can reply key product questions equivalent to:
- The place am I getting most of my product gross sales? By which nations do I’ve probably the most lively person base?
- What options / SmartThings Capabilities do my clients use probably the most? That are used the least?
- What different merchandise are my gadgets used with in routines?
- How is that this good residence gadget class doing inside my portfolio?
- What number of lively gadgets do I’ve in comparison with registered gadgets?
- How are the lively gadgets and registered gadgets trending over time?
- Did gadget registrations go up after our current advertising and marketing marketing campaign? Or after the occasion the place we showcased our model?
Easy methods to Get Began with SmartThings Analytics?
Able to view Analytics to your gadget(s)? Right here’s a fast useful resource information that will help you get began:
1. Start by Accessing Analytics
Analytics is just out there to companions who’ve Works with SmartThings (WWST) licensed merchandise.
Go to the SmartThings Developer Console → SmartThings Certification Console (through Instruments Menu on the prime) → Then Navigate to the Analytics part (backside icon of left menu),
Do you will have merchandise you wish to combine with SmartThings? Fill out this type to be taught extra about getting licensed and starting your partnership with SmartThings.
Learn on for a screen-by-screen walkthrough.
You probably have a WWST-certified product(s) however should not have entry to the Console, electronic mail us at companions@smartthings.com.
2. Set Up Your Search Parameters
With Analytics you’ll be able to search by:
Product(s): Search by one product, a class, or all to see a portfolio view of how your merchandise are getting used.
Date: See the final 7, 30, or 90 days of information, or select a customized knowledge vary.
Location: View knowledge by county or area.
3. View Knowledge for Insights
Registered Units: View gadgets which might be registered with SmartThings.
Lively Units: View gadgets with an occasion or a web-based standing within the final 24 hours. Units might go from the inactive state to the lively state and vice versa.
Capabilities: See SmartThings Capabilities which might be getting used to your product or merchandise. Get a glimpse of which capabilities are probably the most used.
Geo Location: View by nation or area.
See the place your merchandise are being utilized by nation or by area.
Any of those fields might be made full-screen or zoomed in on. The information may also be exported as a CSV.
Merchandise Your Units are Used With
View what different product classes and particular gadgets are being utilized in SmartThings routines together with your product (s).
Our newest replace with Analytics represents one other avenue for offering extra worth for WWST Licensed companions. Entry to this number of utilization knowledge is essential in understanding how shoppers use your merchandise.
Prepared to realize extra product insights? Navigate to Analytics within the Certification Console to see these insights and apply them to your product technique.
Need to combine your gadgets with SmartThings? Go to https://developer.smartthings.com to entry instruments like Edge Builder and Check Suite, after which leverage our Certification Console to get your gadgets licensed.
Fill out this type to be taught extra about integrating with SmartThings.
