Finest for: All-in-one web site chat (AI + Flows + Reside chat)
Ranking: 4.1/5 ⭐
Tidio is a powerful Chatbase various for companies that need AI, automation flows, and reside chat in a single platform. It’s particularly widespread for eCommerce due to its sturdy integration with Shopify.
It combines a:
- Move builder
- Reside chat inbox
- AI chatbot referred to as Lyro
Lyro will be educated in your web site or assist docs to reply FAQs mechanically. It will possibly additionally do automated duties, akin to checking order standing or altering order info.
Moreover, you may construct automated flows for lead technology, product steerage, or post-purchase assist.
In contrast to Chatbase, Tidio contains built-in reside chat. There’s no want for third-party instruments like Zendesk. You can too ship proactive messages to web site guests for advertising and marketing or assist triggers.
It helps a number of channels:
- Web site
- Fb
Nonetheless, it doesn’t embody advertising and marketing automations on these social platforms. For instance, you may’t auto-reply to Instagram of Fb feedback. Additionally, you may’t ship WhatsApp broadcasts.
General, Tidio delivers just about all the things Chatbase affords, and extra. That features AI information, customized flows, multi-channel assist. Plus, it has native reside chat and stronger eCommerce options.
Execs
- Combines flows, AI, and reside chat in a single instrument
- Lyro AI educated in your web site or docs
- Sturdy eCommerce instruments (order lookup, updates, refunds)
- Proactive web site messages
- Works on Web site, Fb, Instagram, and WhatsApp
Cons
- Restricted advertising and marketing automations for Instagram, Fb & WhatsApp
- Doesn’t have stream analytics
Pricing
- Free plan obtainable
- Paid plans begin round $29/month (varies by utilization and add-ons)
Click on the button under to get 20% off on all Tidio plans:
